My tracking says that my "order is confirmed", but I was wondering if it has been shipped yet?
Once your order is confirmed, your package will ship within a few business days. To view updates on your package, click the "Track Package" button in your confirmation email.
Can I cancel my order/ membership?
For information on cancelling your order, please contact Support@KINRGY.com For information on cancelling your membership, please contact WeListen@KINRGY.com
What do I do if my package is being returned to the sender?
There was likely an error with the the postal carrier trying to reach your address. Not to worry! Email Support@KINRGY.com and we will assist you.
Why Haven't I received a confirmation email?
Email confirmations can take up to 24 hours to come through in some cases. Please check your spam and promotional folder and contact Support@KINRGY.com if you are having issues.
Who do I contact about my KINRGY merchandise order?
For all merchandise related questions, please reach out to Support@KINRGY.com
Who do I contact about my KINRGY membership?
For membership questions, please contact WeListen@KINRGY.com
Are you products sustainably produced?
Our production partners are committed to water reduction, energy reduction, and virtually zero waste within their facilities. They are also currently developing new styles using additional sustainable resources and materials for future collections! See below for more information on our partners:
By using newer, more efficient dye machines, our partners use 7x less water than the average for clothing manufacturers, saving 24 million gallons a week. Any water they do use goes through a filtration system that allows it to be recycled.
We love to raise our energy at KINRGY, but when it comes to co2 emissions, we love just the opposite. Our partners take every opportunity they can to reduce co2 emissions, using solar energy to power their sewing and cutting facilities, motion-sensor LED lighting and skylights throughout their buildings, and electric car charging stations to encourage employees to go green.
VIRTUALLY ZERO WASTE
Our partners' manufacturing facilities and LA Headquarters produce almost no landfill because they recycle pretty much everything that can't be turned into a tee. They've optimized their cutting to reduce plastic use, and excess fabric is recycled into a number of things like baby bibs or stuffing for upholstery. Let nothing go to waste!
KEEP IT LOCAL
We make every effort possible to manufacture our products in Los Angeles and all of our products are printed and finished in Los Angeles.